Support and SLAs
Roomys provides a range of support and service levels agreements (SLAs), for both cloud and on-premise deployments.
Roomys Business.
Roomys Business is a fully-managed hosting service. For specific
customer issues, Roomys provides support during UK and US office
hours and promises a response within one business day.
Roomys Enterprise.
Roomys Enterprise customers, whether self-hosted or using our fully-managed hosting service, receive a four business hour response time for urgent support.
Roomys Sovereign.
Roomys Sovereign customers, have an enhanced service level agreement (SLAs) available based on their requirement.
